This FairPlay Privacy Policy explains how personal information may be collected, used, stored, and shared when users visit the FairPlay website, register an account, use sports betting or casino services, make deposits or withdrawals, complete verification, or contact customer support.
Users should read this Privacy Policy before submitting personal information. If you do not agree with the described data practices, you should not create or continue using an account.
This policy applies to personal information processed in connection with FairPlay services, including:
Third-party payment providers, game suppliers, verification companies, or other external services may operate under their own privacy policies.
The information processed depends on how a user interacts with the platform.
During registration or account management, information may include:
Users should keep their personal information accurate and current. Incorrect information can create problems with account recovery, KYC checks, or withdrawals.
FairPlay may request additional information to verify identity, age, address, payment ownership, or account activity.
Verification information can include government-issued identification, proof of address, photographs or other identity-verification materials, bank or wallet information, and documentation connected with payment ownership.
The source privacy-policy framework similarly describes government identification, proof of address, payment evidence, bank/wallet details, and source-of-funds information as potential verification data.
When users make a FairPlay deposit or withdrawal, transaction information may be processed, including:
Indian users may use payment methods such as UPI and other supported services where available.
Passwords, OTP codes, card PINs, and online-banking passwords should never be sent through customer-support conversations. The source specifically warns against sending complete card security codes, PINs, banking passwords, or OTPs to support.
FairPlay may maintain records relating to a user’s activity on the platform. This can include sports bets, stakes, odds, results, casino wagers, bonuses, deposits, withdrawals, session activity, responsible-gambling controls, and account restrictions.
Such information can be required for account history, transaction settlement, customer-support requests, security investigations, and dispute resolution.
When users access FairPlay through a website or mobile device, technical information may be collected automatically.
This may include:
Technical information may be used to operate the service, maintain account sessions, identify technical problems, and detect potentially unauthorized access. Similar categories are detailed in the supplied privacy-policy source.
Personal information may be processed for purposes such as:
Some information may be necessary to provide a requested service. Failure to provide required verification information may result in account features or transactions being restricted.
Account, payment, device, and transaction information may be reviewed to identify potentially unauthorized access, duplicate accounts, payment fraud, bonus misuse, account sharing, or other activity that conflicts with platform rules.
Security checks may result in requests for additional verification or temporary restrictions while an account or transaction is reviewed.
Users should immediately contact official FairPlay support if they notice unfamiliar logins, bets, deposits, or withdrawals.
Account activity may also be relevant to responsible-gambling measures.
Information such as deposits, losses, session duration, changes in playing patterns, repeated payment attempts, and communications with support can potentially indicate that additional account controls are appropriate.
Where responsible-gambling restrictions or self-exclusion are applied, related records may need to be retained to enforce those restrictions.
Information may be shared with third-party organisations where required to provide or protect FairPlay services.
These may include payment processors, banks, wallet providers, KYC services, fraud-prevention providers, casino and betting technology suppliers, hosting providers, analytics services, customer-support providers, professional advisers, or competent authorities where disclosure is legally required or permitted.
The supplied policy framework identifies similar categories of third-party recipients.
Third-party services may have their own privacy practices, and users should review their policies where appropriate.
FairPlay may use cookies and related technologies to operate its website, maintain login sessions, remember preferences, improve security, and understand website performance.
Cookies can include:
Where applicable, users may be able to manage optional cookies through website or browser settings. Disabling essential cookies can affect login or other website functions.
Personal information should not necessarily be retained indefinitely. Retention periods can depend on the purpose of collection, account status, transaction and verification requirements, fraud investigations, disputes, legal requirements, or responsible-gambling restrictions.
Closing an account may therefore not result in immediate deletion of every record.
For example, transaction or self-exclusion records may need to remain available for fraud prevention, dispute handling, or enforcement of account restrictions. This principle is also described in the supplied source.
Online services can use technology providers and systems located in different countries. Where information is processed internationally, applicable privacy and data-protection requirements may differ between jurisdictions.
Users should review the privacy terms applicable to the specific FairPlay operator and service they use to understand where their information may be processed.
Appropriate technical and organizational measures should be used to protect personal information against unauthorized access, loss, alteration, or disclosure.
These can include account authentication, restricted access, encrypted transmission where appropriate, security monitoring, access reviews, backups, and incident-response procedures.
No online service can guarantee complete security. FairPlay users should therefore protect their own accounts by using strong passwords, securing registered mobile numbers and email accounts, and never sharing passwords or OTPs.
Users may be able to manage optional promotional communications through account preferences, unsubscribe functions, or customer support.
Opting out of marketing does not necessarily stop important operational communications concerning account security, verification, transactions, policy updates, or customer-support requests.
Self-excluded users should not be targeted with gambling promotions while the applicable exclusion remains active.
Depending on the law applicable to a user, privacy rights may include requesting:
These rights can be subject to identity-verification requirements and legal exceptions.
A request to delete an account does not necessarily require deletion of records that must be retained for transactions, security, disputes, responsible-gambling restrictions, or other legitimate requirements.
FairPlay real-money services should not be used by people who do not meet the applicable minimum-age requirements.
Users should keep login information and payment credentials secure, particularly when sharing computers or mobile devices with children. Parents and guardians may also consider device-level parental controls.
Closing or self-excluding a FairPlay account may not immediately remove all associated personal information.
Certain records may need to be maintained to settle pending transactions, investigate account issues, handle complaints, prevent duplicate registration, enforce self-exclusion, or satisfy applicable record-retention requirements.
This Privacy Policy may be updated when services, technology, data-processing practices, or applicable requirements change.
Users should review the current version periodically, particularly before submitting new personal information, completing KYC, or using new payment services.
Users with questions about personal information should contact FairPlay through the official customer-support channels provided on the relevant website or within their account.
When submitting a privacy request, provide sufficient account information to identify the request, but never send your password, OTP, card PIN, or online-banking password.
Depending on applicable law, users may also have the right to raise privacy concerns with the relevant data-protection authority.
Important: This Privacy Policy should be customised to match the actual FairPlay operator, legal entity, data-storage practices, third-party processors, contact details, and jurisdictions before publication. Do not claim compliance with a specific privacy law or security certification unless that claim has been verified.
